WEBSITE TERMS OF USE
This website is provided to you by GetMentioned sp. z o.o., with its registered office in Warsaw, address: Twarda 18, 00-105 Warsaw, Poland, entered into the Register of Entrepreneurs of the National Court Register (KRS) maintained by the District Court for the Capital City of Warsaw, under KRS number 0001190331, holding tax identification number (NIP) 5253058446 and statistical number (REGON) 542537890, with a share capital of PLN 6,000 (“GetMentioned”). These Terms of Use apply to getmentioned.co site and to its mobile version (the “Website”). By choosing to use of the Website, you consent to these Terms of Use and agree to be bound by them. The Website is used to provide you with information about our business and services and to enable:
contact between GetMentioned and you through forms available on the Website;
registration as a merchant;
downloading materials;
applying for vacancies.
The minimum technical requirements to use the Website are as follows:
Internet connection;
the most up to date version of one of the following browsers with enabled cookies and Java Script: Microsoft Internet Explorer, Mozilla Firefox, Opera, Google Chrome, Apple Safari.
Enabling cookies will help you make the most of your experience using the Website. For more information on cookies, please refer to our Cookie Policy.
You are only authorized to view, copy, print, and distribute (but not modify) the content on the Website, provided that such use is only for noncommercial purposes.
The Website and its contents are protected by copyrights, trademarks, and other laws of the Republic of Poland therefore you are not authorized to copy or use in any form any software or technology embodied or described in this website. You are not allowed to use the Website for unlawful purposes or to provide unlawful content through the Website.
Through the Website you are able to link to other websites which are not under the control of GetMentioned. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
We do not warrant that the Website will be fully accurate, compatible, secure, error-free, or virus-free. Please note that we will not be liable for any direct, indirect, special, incidental, consequential, or punitive damages or any other damages whatsoever, whether in an action of contract, statute, tort (including, without limitation, negligence), or otherwise, relating to or arising out of the use of the Website, even if we knew, or should have known, of the possibility of such damages. The above is applicable to the fullest extent permitted by law.
If you wish to file a complaint with regard to the functioning of the Website, you can do that by e-mailing us at: hi@getmentioned.co. We will respond to your complaint within 30 working days.
We may revise these Terms of Use at any time in our sole discretion by posting such revised Terms of Use on the Website. Such revisions shall be effective and binding on you upon posting, unless explicitly stated otherwise by us. Your continued use of the Website following changes to these Website Terms of Use constitutes your agreement to the revised Terms of Use.
| Rating | Description | Response / SLA |
|---|---|---|
| Critical | Widespread production incident impacting users or regions who are unable to perform critical functions/workflows of the application. |
RESPONSE: Provided that maintenance calls are received within Business Hours, GetMentioned will make an initial response within 1 business day after receipt. ACTION: Tools down, any and all required members of the development team will divert to assist in troubleshooting and rectification. |
| High | Production incident that impacts significant numbers of users unable to perform important functions/workflow for which workarounds exist. |
RESPONSE: Provided that maintenance calls are received within Business Hours, GetMentioned will make an initial response within 2 business days after receipt. ACTION: Resources will be diverted as deemed necessary. |
| Medium | An issue where users are unable to perform non critical functions/workflow for which workarounds and other options exist. |
RESPONSE: Provided that maintenance calls are received within Business Hours, GetMentioned will make an initial response within 3 business days after receipt. ACTION: Open support ticket which will be triaged along with other work items in the impacted applications queue. |
| Low | Intermittent low frequency (e.g. once a week) issue impacting users for which workarounds and other options exist. |
RESPONSE: Provided that maintenance calls are received within Business Hours, GetMentioned will make an initial response within 4 business days after receipt. ACTION: Watch & Monitor |
Schedule B – Service Level Agreement (SLA)
The severity rating presented below covers all applications built by GetMentioned, including the Platform and all associated web and mobile applications.
Response time stipulates when Our technical team will commence troubleshooting and root cause identification. The time to resolve an issue cannot be stipulated as it will vary depending on the actual incident and the involvement of third party service providers. SLA does not apply to (i) force majeure events, (ii) Customer misuse, (iii) external LLM changes, or (iv) beta or trial features.
Our SLA for uptime for all web applications is 99.1% per year. Mobile applications also have an uptime of 99.1% excluding time taken for approval from the respective store when required, which is currently ~5 days per submission.
We commit to a 48 hour recovery time objective (RTO) from a high severity wide impact event. From a recovery point objective (RPO) We can recover from a 4 hour to a 24 hour recovery point, determined by the cause of the incident.
| Name | Service Provided | Service Description | Data Processing Location(s) | Mechanism |
|---|---|---|---|---|
| OpenAI, L.L.C. (ChatGPT) | Artificial Intelligence services | Provision of large language model outputs, natural language processing and generation services | Primarily United States; may use additional global data centers | EU Standard Contractual Clauses (SCCs) / Data Privacy Framework (if applicable) |
| Perplexity AI, Inc. | Artificial Intelligence services | Conversational search and AI-driven query responses | United States | EU Standard Contractual Clauses (SCCs) |
| Google LLC (Gemini / Google AI) | Artificial Intelligence and cloud services | Provision of AI-based generative services and related infrastructure support | United States and global data centers | EU Standard Contractual Clauses (SCCs) / Data Privacy Framework (if applicable) |
| Google LLC (Cloud) | Cloud infrastructure and analytics | Hosting, storage, and processing support for AI-related services | United States and global data centers | EU Standard Contractual Clauses (SCCs) / Data Privacy Framework (if applicable) |
| Neon, Inc. | Cloud database services | Serverless/Postgres database hosting, storage, and query processing | United States and EU data centers | EU Standard Contractual Clauses (SCCs) |
| Vercel, Inc. | Hosting / deployment services | Web application deployment, hosting, and content delivery network (CDN) | United States and global edge network | EU Standard Contractual Clauses (SCCs) |
| Slack Technologies, LLC (Salesforce group) | Communication / feedback delivery | Internal communications, collaboration, and delivery of user feedback | United States and EU data centers | EU Standard Contractual Clauses (SCCs) / Data Privacy Framework (if applicable) |
| Resend, Inc. | Email delivery / authentication | Transactional and authentication email delivery services | United States | EU Standard Contractual Clauses (SCCs) |